Public Trust Centre Form
Use this page to report a problem, ask for help, or raise a concern. We have kept the language plain on purpose. You should not need a law degree just to tell us something has gone wrong.
Tell us who you are and what you need
We will use your answers to show the right questions and keep the process as simple as possible.
We will use the information you provide to review and respond to your report or request in line with our Privacy Policy.
Already a client?
Many day-to-day queries — invoices, bookings, walk reports, and account changes — can be handled in-app or through the self-service login screen. If you have tried that and still need help, carry on with this form.
Your details
Tell us more
Supporting references
If you have screenshots, URLs, or other references that support your report, add them below. Use links or web addresses where you can.
Official law enforcement or emergency services request
This route is for police, emergency services, and other law enforcement authorities submitting an official request. All submissions are logged and may be shared internally for compliance purposes.
Risk and notification
Highest priority — risk to life or serious harm
We treat this as our highest priority. Please be aware that this inbox is not monitored continuously around the clock. If this is an active emergency, call 999 immediately.
Because of the seriousness of your request, you will receive an email with direct personal contact details so we can follow up as quickly as possible.
Official documents
Upload any official documentation supporting this request (e.g. court orders, production orders, warrants). Multiple files are accepted.
Before you send this
Official regulatory, legal, or representative request
This route is for regulators, legal authorities, solicitors, and other officially authorised representatives submitting a formal request. All submissions are logged and handled in line with applicable law.
Official documents
Upload any official documentation supporting this request. Multiple files are accepted.
Before you send this
Accessibility help
Copyright or brand rights concern
Supporting references
Add links to the content you are concerned about and to your rights registration or official record where relevant.
Before you send this
Your report has been received.
We will review it and respond to the email address you provided. Please allow us up to five working days for most matters. Official police and regulatory requests are treated with higher priority.